Terms and conditions

Welcome to Hope-FX. By using our website, services, and resources, you agree to these Terms and Conditions. Please read them carefully to understand the scope of the support we provide.

1. General Disclaimer

Hope-FX is a charity dedicated to providing guidance, information, and support for young people and parents navigating mental health and addiction challenges. However:

• We are not a professional medical, therapeutic, or legal service.
• The information and advice provided by Hope-FX, including via our chatbox or other communications, are intended for general support purposes only and should not be considered a substitute for professional advice, diagnosis, or treatment.
• If you or someone you know is experiencing a mental health crisis, substance abuse emergency, or any other urgent situation, please contact emergency services or a qualified professional immediately.

2. Limitations of Support

While we aim to offer helpful guidance:

• We cannot provide medical diagnoses, prescribe treatments, or act as a replacement for professional counselling or therapy.
• Any advice given is based on general knowledge and resources and may not apply to your specific circumstances.

3. Confidentiality and Safety

• Hope-FX respects your privacy and strives to maintain confidentiality. However, if we believe there is a risk of harm to yourself or others, we may need to share relevant information with appropriate authorities or professionals to ensure safety.
• Please do not share sensitive personal information (e.g., financial details) through our chatbox or other communication channels.

4. Third-Party Resources

• We may recommend or link to external resources, organisations, or professionals. These are provided for your convenience, but Hope-FX does not endorse or take responsibility for the accuracy, reliability, or quality of third-party services.
• Users are encouraged to research and make their own decisions when seeking professional help or external services.

5. Emergency Support

Hope-FX is not equipped to provide emergency or crisis support. If you or someone you know is in immediate danger or requires urgent assistance, please contact:

• Emergency Services: Call 999 in the UK.
• Samaritans: Call 116 123 for free, confidential support.
• Childline: Call 0800 1111 for advice and support for young people.

6. Liability

• Hope-FX and its team are not liable for any decisions or actions taken based on the information or guidance provided through our services. Users are encouraged to seek appropriate professional advice for their circumstances.
• By using our services, you agree to release Hope-FX from any claims, liabilities, or damages arising from your use of the support provided.

7. Changes to Terms

Hope-FX reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions about these Terms and Conditions, please contact us