Contact us
Urgent Mental Help
If you need immediate help with your mental health, please reach out to one of the helpline services below.
If you or someone else is at immediate risk, call 999 straight away.
NHS 111
For urgent mental health support from the NHS, dial 111 and choose the mental health option. They can direct you to local services and connect you with a mental health professional over the phone.
NHS 111 is available to anyone feeling unsafe, distressed, or concerned about their mental health. They can also offer advice if you’re worried about someone else’s well-being.
Available 24/7
Mental Health Crisis Line (24hr service)
London Mental Health Crisis Lines (24/7 Support)
Call: 0800 330 8590 (Bexley, Bromley, and Greenwich)
This is a 24-hour helpline for residents of Bexley, Bromley, and Greenwich who are experiencing a mental health crisis. It provides access to mental health professionals for support, advice, and guidance during a crisis.
Support for the Rest of London
If you are outside these areas, similar 24/7 mental health crisis helplines are available across London, including:
- West London NHS Trust Helpline – 0800 328 4444
- Central and North West London NHS Trust Helpline – 0800 0234 650
- South London and Maudsley NHS Foundation Trust Crisis Line – 0800 731 2864 (option 1)
- South West London and St George’s Mental Health Trust Support Line – 0800 028 8000
- City and Hackney Mental Health Crisis Line – 0800 073 0006
Samaritans
No matter what you’re facing, you can reach out to Samaritans for a listening ear. Please note, this is a support service and does not provide direct advice or intervention.
Available 24/7
Phone: 116 123
Email: jo@samaritans.org
If it is an emergency and the safety of a person is at risk, call 999 immediately.
MASH Teams – For safeguarding concerns, contact the Multi-Agency Safeguarding Hub (MASH) for your borough.
Reporting Child Abuse
- Visit the London Borough of Bromley website for more information on reporting child abuse.
Further Guidance
- For more information, please read our article:
How to Handle a Drug, Alcohol, or Mental Health Emergency
Are you a young person in need of support
If you need support with your mental health or want information about available resources, visit our dedicated page for young people. We’re here to help you find the guidance and support you need.
Are there resources available for parents?
Yes, we offer guides and workshops for parents to help them understand the challenges and support their children effectively.
FAQs
How can I talk to my child about drugs?
We recommend having an open and honest conversation, focusing on listening to their thoughts and concerns without judgment. Use real-life stories and examples to highlight the risks.
Are you a professional counselling or medical service?
No, we are not a professional counselling or medical service. While we strive to provide valuable support, our advice is not a substitute for professional medical, legal, or therapeutic assistance. For professional help, we recommend contacting a healthcare provider, therapist, or appropriate specialist.
Can you provide emergency assistance?
No, we are not equipped to handle emergencies. If you or someone you know is in immediate danger or crisis, please call 999 or contact a crisis helpline such as Samaritans (116 123) for immediate assistance.
Who is your service intended for?
Our services are designed for young people dealing with mental health or addiction challenges, as well as parents or carers seeking advice and support. We have also been asked to work with organisations to help them with their mental health well being strategy and created Organisational Wellbeing Action Plans.
Can you recommend professional resources or services?
Yes, we can guide you toward relevant organisations and resources that provide professional support. These include helplines, therapy services, and community support groups tailored to your needs.
Will my information remain confidential?
Yes, any information you share with us will remain confidential. However, if there are concerns about your safety or the safety of others, we may need to escalate the issue to appropriate authorities to ensure everyone’s well-being.
How do I get in touch with professional help?
We can provide guidance on where to start, whether it’s contacting your GP, a licensed therapist, or a trusted helpline. If you need urgent professional support, we encourage you to contact services like YoungMinds, or your local council for mental health support.
HopeFX: Transforming Lives with Mental Health and Addiction Support for Young People and Families Across London
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